Production Service Engineer II: Change Safety & Global Ops

Akamai Technologies, Inc.; Cambridge (MA); On-site; USD 71,000 - 147,000; Full time

Job summary

Akamai Technologies, Inc. in Cambridge, MA seeks a Production Service Engineer II to maintain stability, safety, and high availability of our global network infrastructure.

You will deploy critical software, diagnose complex issues, and partner with SMEs to implement robust long-term resolutions, driving change safety across 350k+ servers. This role emphasizes automation, collaboration, and scalable operations.

Qualifications

• 2+ years administering Linux/Unix in large-scale content distributed environments.
• Experience monitoring, administering, and troubleshooting high-availability platforms.
• Solid understanding of SQL and scripting languages (Python, Bash).
• Knowledge of core networking technologies and internet protocols (TCP/IP, WAN, DNS).
• Ability to partner with SMEs to identify issues and implement robust resolutions.
• Adaptable with strong prioritization in a dynamic environment.

Responsibilities

• Deploying critical software, metadata, network, and platform changes safely and efficiently.
• Diagnosing and resolving complex issues to maintain platform stability.
• Identify and implement operational improvements to maximize change safety and efficiency.
• Improve internal tools, monitoring, alerts, and technical documentation.
• Collaborate with cross-functional teams and SMEs to drive long-term resolutions.

Skills

Linux/Unix

Monitoring

Troubleshooting

SQL

Python

Bash/Shell

Networking

SME Collaboration

Prioritization

Job description

Akamai Technologies, Inc. in Cambridge, MA seeks a Production Service Engineer II to maintain stability, safety, and high availability of our global network infrastructure.

You will deploy critical software, diagnose complex issues, and partner with SMEs to implement robust long-term resolutions, driving change safety across 350k+ servers. This role emphasizes automation, collaboration, and scalable operations.