Remote Product Support Specialist

equip; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Mental health resources

Optional 401(k)

Company laptop

Remote work

Job summary

equip is seeking a remote, 6-month full-time hourly Help Desk support professional in the United States to assist users on a software platform. You will respond to inquiries via phone, email, and chat, troubleshoot issues, and escalate as needed.

The role requires a 9 a.m.–5 p.m. Central Time schedule, strong communication skills, and the ability to work with stakeholders in a fast-changing environment. A 40-hour week with remote work and benefits is offered.

Qualifications

• Associate or bachelor’s degree, or equivalent experience.
• Availability for 9 a.m.–5 p.m. Central Time, with possible additional hours.
• Strong written and verbal communication skills and a service-oriented approach.
• Ability to work effectively with internal and external stakeholders.
• Careful attention to detail and consistency with established processes.
• Able to learn new technologies quickly and adapt in a fast-changing environment.

Responsibilities

• Respond promptly and courteously to users seeking help or reporting product problems.
• Investigate software and platform issues and guide users through troubleshooting.
• Assist with hardware and general software problems where needed.
• Escalate unresolved cases to appropriate colleagues and follow them through to resolution.
• Record reported issues, actions taken, and resolutions in the support ticketing system.
• Provide additional support duties as assigned and participate in after-hours or weekend coverage when required.

Skills

Communication skills

Customer service mindset

Stakeholder collaboration

Attention to detail

Education

Associate or Bachelor's degree

Tools

Ticketing system

Job description

equip is seeking a remote, 6-month full-time hourly Help Desk support professional in the United States to assist users on a software platform. You will respond to inquiries via phone, email, and chat, troubleshoot issues, and escalate as needed.

The role requires a 9 a.m.–5 p.m. Central Time schedule, strong communication skills, and the ability to work with stakeholders in a fast-changing environment. A 40-hour week with remote work and benefits is offered.