Remote Product Support Specialist for Growth

Equip Health; Oregon; Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive medical, dental, vision

Employer-paid premiums for individuals

Spring Health mental health benefit

401K option

Work From Home

$50/month home internet stipend

Company laptop

Job summary

Equip Health is seeking a dedicated product support specialist to join our fully remote team. You will provide prompt assistance for software issues, troubleshoot across channels, and document resolutions in our ticketing system.

The role runs 9am-5pm CST with potential extra hours as needed. Requirements include an associates or bachelor’s degree or equivalent experience, excellent communication, and a strong customer-service orientation.

Qualifications

• Associates or bachelor’s degree or equivalent experience.
• Ability to work 9am-5pm CST. Potential for additional hours based on business need.
• Excellent verbal and written communication skills.
• Strong customer-service orientation with professional interpersonal skills.
• Demonstrate attention to detail and ability to follow processes.
• Quick learner with interest in mastering Equip’s platform.
• Comfortable with ambiguity and fast-paced environment.
• Participate in after-hours or weekend support as needed.

Responsibilities

• Provide prompt, courteous, and efficient support to users experiencing product issues.
• Investigate and troubleshoot software and platform-related problems via multiple channels.
• Assist users with hardware and software troubleshooting.
• Escalate unresolved issues to senior team members and follow up until resolved.
• Document issues and resolutions in the ticketing system.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Quick learner

Ambiguity tolerance

Collaboration

After-hours support

Education

Associates or bachelors degree or equivalent experience

Tools

Equip platform

Job description

Equip Health is seeking a dedicated product support specialist to join our fully remote team. You will provide prompt assistance for software issues, troubleshoot across channels, and document resolutions in our ticketing system.

The role runs 9am-5pm CST with potential extra hours as needed. Requirements include an associates or bachelor’s degree or equivalent experience, excellent communication, and a strong customer-service orientation.