Remote Product Support Specialist - Help & Troubleshooting

Talentoma; Bend (OR); Remote; USD 57,000 - 80,000; Full time

Benefits offered by this job

Fully remote work from home in Oregon

Structured onboarding and training

Regular check-ins with team lead

Build practical skills in application/

Health coverage and leave

Bonus opportunities

Stipends

Job summary

Talentoma in the United States is seeking a Product Support Specialist to assist customers with product questions, focusing on access, settings, and everyday functionality. You will work with Zendesk and HubSpot, collaborating with the product support team lead to resolve issues and document steps clearly.

This fully remote role offers a 40-hour week, with work-from-home flexibility in Oregon. You will interact with customers and senior colleagues to reproduce problems, guide solutions, and

Qualifications

• 1-2 years in product support or related customer-facing technical support, preferred.
• Familiarity with browser-based software products and troubleshooting.
• Ability to learn Zendesk and HubSpot quickly while maintaining context of customer interactions.
• Clear written and verbal communication; translate technical steps into actionable guidance.

Responsibilities

• Review incoming support tickets and emails; organize by urgency and impact.
• Confirm symptoms, product version, browser, and actions; select troubleshooting path.
• Record context and history in CRM (HubSpot); keep entries relevant for next contact.
• Manage ticket status and notes in Zendesk; link related requests and document actions.
• Reproduce reported problems in test environments; check browser settings and installation steps.
• Guide customers through supported solutions with clear language; verify expected behavior after changes.
• Differentiate usage questions from product issues; share reproducible findings with senior specialists.
• Follow up with customers after updates; explain status and next steps without promises.
• Confirm resolution; summarize steps and suggest updates to troubleshooting articles.

Skills

Zendesk

HubSpot

Customer support

Written communication

Verbal communication

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Zendesk

HubSpot CRM

Job description

Talentoma in the United States is seeking a Product Support Specialist to assist customers with product questions, focusing on access, settings, and everyday functionality. You will work with Zendesk and HubSpot, collaborating with the product support team lead to resolve issues and document steps clearly.

This fully remote role offers a 40-hour week, with work-from-home flexibility in Oregon. You will interact with customers and senior colleagues to reproduce problems, guide solutions, and