Remote IT Support Specialist - Help Desk Pro

Resumonk; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Professional development

Job summary

Resumonk is seeking a motivated and customer-focused IT Support Specialist to join our growing IT team in the United States. The ideal candidate will provide technical assistance, troubleshoot hardware and software issues, support end users, and ensure smooth operation of IT systems.

This fully remote role offers the flexibility to work from anywhere in the United States while collaborating with a distributed team to maintain security, SLAs, and reliable IT services for a national client base.

Qualifications

• 1–5 years of experience in IT Support, Technical Support, or a similar role.
• Strong knowledge of Windows operating systems and basic macOS troubleshooting.
• Understanding of computer hardware, software installation, and configuration.
• Knowledge of networking fundamentals, TCP/IP, DNS, DHCP, and VPN.
• Experience with Microsoft 365, Outlook, Teams, and Office applications.
• Familiarity with remote desktop and troubleshooting tools.
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Basic knowledge of Active Directory and user account management.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide technical support to employees and end users through email, phone, and remote support tools.
• Troubleshoot hardware, software, network, and operating system issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Assist users with Windows, macOS, Microsoft Office, and other business applications.
• Diagnose and resolve technical issues within established service-level agreements (SLAs).
• Manage IT support tickets and maintain accurate documentation.
• Support user account management, password resets, and access permissions.
• Assist with network connectivity, VPN, Wi-Fi, and printer-related issues.
• Monitor IT systems and maintain IT asset records.

Skills

IT Support

Windows troubleshooting

macOS troubleshooting

Networking basics

Microsoft 365

Remote support

Communication skills

Problem solving

Independent work

Education

Bachelor's degree

Tools

ServiceNow

Jira

Zendesk

Remote desktop tools

Job description

Resumonk is seeking a motivated and customer-focused IT Support Specialist to join our growing IT team in the United States. The ideal candidate will provide technical assistance, troubleshoot hardware and software issues, support end users, and ensure smooth operation of IT systems.

This fully remote role offers the flexibility to work from anywhere in the United States while collaborating with a distributed team to maintain security, SLAs, and reliable IT services for a national client base.