Remote Product Support Specialist – HealthTech

Equip Health; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision

Spring Health — employer-paid mental e

Employee Assistance Program (EAP)

HealthJoy — healthcare concierge

401K Option!

Company Laptop

Job summary

Equip Health is seeking a remote product support specialist to join a fully virtual team. You will provide prompt assistance to users, troubleshoot software and hardware issues, and document resolutions with a focus on customer care.

This is a 6-month, full-time hourly assignment with a 40-hour workweek and CST hours. The ideal candidate has a degree or equivalent experience, strong communication skills, and a practical approach to learning Equip’s platform.

Qualifications

• Associates or bachelor’s degree or equivalent experience.
• Must be able to work 9am–5pm CST.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and collaboration with stakeholders.
• Demonstrate ability to follow processes with attention to detail.
• Quick learner with interest in mastering Equip’s platform and best practices.
• Comfortable with ambiguity in a fast-paced environment.
• Ability to participate in after-hours or weekend support as needed.

Responsibilities

• Provide prompt, courteous, and efficient support to users experiencing product issues or seeking assistance with our software.
• Investigate and troubleshoot software and platform-related problems reported by users via phone, email, chat, etc.
• Assist users with hardware and software troubleshooting.
• Escalate unresolved issues to senior team members or other internal teams and ensure follow-up.
• Document issues and resolutions in the product support ticketing system.
• Perform other duties as assigned.

Skills

Verbal & written communication

Customer service

Detail oriented

Fast learner

Adaptable to ambiguity

After-hours support

Team collaboration

Education

Associates or bachelor’s degree or equivalent

Job description

Equip Health is seeking a remote product support specialist to join a fully virtual team. You will provide prompt assistance to users, troubleshoot software and hardware issues, and document resolutions with a focus on customer care.

This is a 6-month, full-time hourly assignment with a 40-hour workweek and CST hours. The ideal candidate has a degree or equivalent experience, strong communication skills, and a practical approach to learning Equip’s platform.