Remote Product Support & Feedback Specialist

Bazeta; États-Unis; À distance; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive salary and equity

Daily meal and coffee stipend

Co-working space or desk

Health coverage

Paid vacation

Parental leave

Remote-first with no commute

Team events

Résumé du poste

Linear is a remote-first company seeking a Product Support Specialist to help customers onboard, set up accounts, and troubleshoot issues across channels. You will collaborate with engineering to reproduce bugs and document insights from customer feedback to guide product decisions.

The role emphasizes strong communication with a technical user base and the ability to adapt messaging for non-technical users, while supporting a distributed team across time zones.

Qualifications

• Excellent communication and customer service skills and experience working with a technical or engineering user base.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
• Based in U.S. or Canada Pacific or Mountain Time only.

Responsabilités

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery.
• Investigate and resolve inbound customer issues reported through multiple channels (email, Slack, Twitter, Reddit).
• Partner with our engineering team to document and reproduce bugs.
• Surface trends and insights from customer feedback to inform product choices.
• Lead select strategic projects to improve the support experience and product operations.

Connaissances

Excellent communication

Customer service

Technical user base

Troubleshooting

Adapt communication to non-technical

Outils

APIs

GitHub

SQL

Javascript

Description du poste

Linear is a remote-first company seeking a Product Support Specialist to help customers onboard, set up accounts, and troubleshoot issues across channels. You will collaborate with engineering to reproduce bugs and document insights from customer feedback to guide product decisions.

The role emphasizes strong communication with a technical user base and the ability to adapt messaging for non-technical users, while supporting a distributed team across time zones.