Product Support Specialist, Pacific/Mountain Time

Bazeta; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and equity

Daily meal and coffee stipend

Co-working space or desk

Health coverage

Paid vacation

Parental leave

Remote-first with no commute

Team events

Job summary

Linear is a remote-first company seeking a Product Support Specialist to help customers onboard, set up accounts, and troubleshoot issues across channels. You will collaborate with engineering to reproduce bugs and document insights from customer feedback to guide product decisions.

The role emphasizes strong communication with a technical user base and the ability to adapt messaging for non-technical users, while supporting a distributed team across time zones.

Qualifications

• Excellent communication and customer service skills and experience working with a technical or engineering user base.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
• Based in U.S. or Canada Pacific or Mountain Time only.

Responsibilities

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery.
• Investigate and resolve inbound customer issues reported through multiple channels (email, Slack, Twitter, Reddit).
• Partner with our engineering team to document and reproduce bugs.
• Surface trends and insights from customer feedback to inform product choices.
• Lead select strategic projects to improve the support experience and product operations.

Skills

Excellent communication

Customer service

Technical user base

Troubleshooting

Adapt communication to non-technical

Tools

APIs

GitHub

SQL

Javascript

Job description

# Product Support Specialist, Pacific/Mountain TimeUnited States7 hours agoID 3187538Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: Linear## DescriptionAt Linear, we’re building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit • Partner with our engineering team to document and reproduce bugs • Surface trends and insights from customer feedback to the team at large to inform product choices • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements • Passion about technology, quality, and Linear’s mission • Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. • Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). • Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. • Based in U.S. or Canada Pacific or Mountain Time only What we offer We’re a small, focused team that cares deeply about the quality of our work and the people we do it with. Here’s what you can expect: • Competitive salary and equity • Employee-friendly equity terms including early exercise in the US and extended exercise windows • Daily meal and coffee stipend on every workday • Paid co-working space or desk • Health coverage (based on country requirements) • 5 weeks paid vacation, plus local statutory holidays • 4 months paid parental leave • Paid month off after 4 years & every 2 years thereafter • Regular team events and off-sites • Remote-first with no required commute Source: Jobspresso (https://jobspresso.co/job/product-support-specialist-pacific-mountain-time/)