Remote Tech Support Specialist

Landpoint

Sunnyvale (CA)

Remote

USD 55,000 - 76,000

Full time

14 days+

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Job summary

Landpoint is seeking a Remote Customer Support Specialist to assist customers with technical problems when using our products and services. You will respond to queries via phone, email or chat, guiding users through features and troubleshooting issues to ensure high satisfaction.

You will identify customer needs, update knowledge bases, monitor social channels, and share feedback with Product, Sales and Marketing.

Qualifications

Excellent communicator with strong verbal and written skills.
Familiarity with help desk software and ticketing systems.
Experience providing customer support and troubleshooting.
Ability to work remotely and manage multiple inquiries efficiently.

Responsibilities

Respond to customer queries via phone, email or chat in a timely and accurate manner.
Identify customer needs and guide users through product features.
Analyze and report product malfunctions by testing scenarios or impersonating users.
Update internal databases with technical issue information and discussions with customers.
Monitor social media for complaints and reach out to assist customers.
Share feature requests and workarounds with the team.
Inform customers about new features and functionalities.
Follow up to ensure issues are resolved and gather feedback for Product, Sales and Marketing.
Assist in training junior Customer Support.