APAC Product Support Specialist — Remote & Customer Insights

Linear; USA; Remote; USD 56.000 - 76.000; Vollzeit

Benefits dieser Stelle

Competitive salary and equity

Meal and coffee stipend on workdays

Paid co-working space or desk

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Remote-first with no required commute

Zusammenfassung

Linear is a remote-first company building the product development system for teams and agents. The Product Support Specialist role surfaces customer feedback, contributes to technical documentation, and engages a technical customer community via social channels.

The team is distributed across North America, Europe, and Australia, with flexible co-working options in select cities. This role is open to candidates in Australia or Singapore, with async collaboration and travel as needed.

Qualifikationen

• Excellent communication and customer service skills with a technical user base.
• Ability to adapt communication for non-technical users.
• Experience troubleshooting technical issues, including APIs and integrations.

Aufgaben

• Support customers in end-to-end engagement (onboarding, setup, debugging).
• Investigate and resolve inbound customer issues via email, Slack, Twitter, Reddit.
• Partner with engineering to document and reproduce bugs.
• Surface trends from feedback to inform product choices.
• Lead strategic projects to improve support experience and product operations.
• Deliver high-touch Enterprise support at scale with Customer Success and Sales.

Kenntnisse

Customer support

Technical communication

Issue troubleshooting

APIs and integrations

Tools

SQL

JavaScript

APIs

GitHub

Jobbeschreibung

Linear is a remote-first company building the product development system for teams and agents. The Product Support Specialist role surfaces customer feedback, contributes to technical documentation, and engages a technical customer community via social channels.

The team is distributed across North America, Europe, and Australia, with flexible co-working options in select cities. This role is open to candidates in Australia or Singapore, with async collaboration and travel as needed.