Customer Success Manager, Enterprise North America →

Linear; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Equity terms including early exercise

Meal and coffee stipend

Health coverage

Paid vacation

Parental leave

Paid month off after 4 years & every 2

Job summary

Linear is seeking a Customer Success Manager to manage relationships with its top customers. You will onboard new clients, deliver ongoing enablement, and foster strong partnerships to ensure value realization across the organization.

This remote-first role supports North America with async collaboration and optional co-working spaces. You will champion customer needs, work closely with product, engineering, and sales teams, and help scale adoption across accounts while maintaining high

Qualifications

• 5+ years in a technical customer-facing role.
• SaaS and startup experience required.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Experience working with product and engineering teams is preferred.

Responsibilities

• Develop and maintain relationships with Linear's largest customers.
• Be the primary point of contact for inquiries, concerns and feedback.
• Onboard new customers and drive ongoing enablement and adoption.
• Advocate for customer needs internally and collaborate with product, sales and support.

Skills

Customer relationships

Organizational skills

Time management

Communication skills

Cross-functional collaboration

SaaS industry experience

Tools

Developer tools

Job description

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we're shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we're continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

What you'll do

Develop and maintain strong relationships with key stakeholders at Linear's largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback

Become a product expert and help customers use Linear to drive business outcomes

Drive customer onboarding and training on Linear's features and best practices; continually strive to expand the usage and adoption of Linear within accounts

Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

What we're looking for

5+ years relevant work experience in a technical customer-facing role

SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment

Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively

Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

Previous experience working with product + engineering teams and/or developer tools is preferred

What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

Competitive salary and equity

Employee-friendly equity terms including early exercise in the US and extended exercise windows

Daily meal and coffee stipend on every workday

Health coverage (based on country requirements)

5 weeks paid vacation, plus local statutory holidays

4 months paid parental leave

Paid month off after 4 years & every 2 years thereafter

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.