Customer Success Manager, APAC

OpenKrill; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & equity

Meal stipend and coffee allowance

Co-working space or desk

Health coverage (country-based)

5 weeks paid vacation + holidays

4 months paid parental leave

Paid month off after 4 years & every 2

Job summary

Linear is seeking a Customer Success Manager to oversee relationships with top APAC customers. You will be the primary contact for inquiries, ensure customers realize Linear's value, and drive adoption across accounts.

In this early-team role, you will onboard new customers, provide ongoing enablement, and foster strong relationships to support retention. The role is remote-first in the US/Europe with APAC-based collaboration requiring 2–3 days in the office.

Qualifications

• 5+ years of relevant work experience in a technical customer-facing role.
• SaaS and startup experience required; comfortable in a fast-paced environment.
• Excellent organizational and time-management skills with the ability to manage multiple tasks.
• Strong verbal and written communication skills; able to articulate complex concepts clearly.
• Experience collaborating with product and engineering teams and/or developer tools is preferred.

Responsibilities

• Develop and maintain strong relationships with key stakeholders at Linear's APAC customers; act as primary contact for inquiries and feedback.
• Become a product expert; help customers use Linear to drive business outcomes.
• Lead onboarding and ongoing training to expand usage and adoption across accounts.
• Advocate for customer needs internally; collaborate with product, sales, and support to address challenges and drive product improvements.

Skills

Customer success

SaaS

Enterprise relationships

Communication

Stakeholder management

Cross-functional collaboration

Job description

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we're shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we're continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

Location & work mode

While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.

What you'll do

• Develop and maintain strong relationships with key stakeholders at Linear's largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback
• Become a product expert and help customers use Linear to drive business outcomes
• Drive customer onboarding and training on Linear's features and best practices; continually strive to expand the usage and adoption of Linear within accounts
• Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

What we're looking for

• 5+ years relevant work experience in a technical customer-facing role
• SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
• Previous experience working with product + engineering teams and/or developer tools is preferred

What we offer

• Competitive salary and equity
• Employee-friendly equity terms including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on every workday
• Paid co-working space or desk
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays
• 4 months paid parental leave
• Paid month off after 4 years & every 2 years thereafter
• Regular team events and off-sites

Learn how we think and work

• Read Me https://linear.app/readme a story about our mission
• How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
• Why and how we do work trials https://linear.app/blog/why-and-how-we-do-work-trials-at-linear Linear blog post
• How we use AI in design https://designerfund.substack.com/p/ai-design-linear feature of Linear's design team
• Scaling our real-time sync engine https://linear.app/blog/scaling-the-linear-sync-engine talk by our cofounder, Tuomas Artman, at Linear's 2023 offsite
• A video series: Conversations on Quality https://linear.app/quality
• Our recent tender offer: Sharing Linear's growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.