Remote-First APAC Product Support Specialist

OpenKrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity

Employee-friendly equity terms incl.US

Daily meal and coffee stipend on workh

Paid co-working space or desk

Health coverage (country-based)

5 weeks paid vacation + holidays

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Remote-first with no required commute

Job summary

Linear is a remote-first company, open to candidates in Australia or Singapore, and you can work from anywhere. This role surfaces customer feedback, contributes to docs, and engages a technical community across social channels.

You’ll support customers end-to-end, work with engineering to reproduce bugs, surface trends to inform product choices, and lead strategic projects to improve support and operations. Enterprise support at scale is included.

Qualifications

• Experience in customer support with a technical or engineering user base.
• Ability to adapt communication for non-technical users.
• Experience troubleshooting APIs and integrations and reproducing bugs.
• Based in Australia or Singapore.

Responsibilities

• Support customers from onboarding to issue resolution.
• Investigate issues via email, Slack, Twitter, and Reddit.
• Collaborate with engineering to reproduce bugs.
• Surface trends from feedback to inform product choices.
• Lead strategic projects to improve support and knowledge sharing.
• Deliver high-touch Enterprise support at scale.

Skills

Customer support

Technical communication

Bug reproduction

API troubleshooting

Remote collaboration

Tools

SQL

Javascript

APIs

GitHub

Job description

Linear is a remote-first company, open to candidates in Australia or Singapore, and you can work from anywhere. This role surfaces customer feedback, contributes to docs, and engages a technical community across social channels.

You’ll support customers end-to-end, work with engineering to reproduce bugs, surface trends to inform product choices, and lead strategic projects to improve support and operations. Enterprise support at scale is included.