Remote Product Support Specialist - Onboard, Debug, Advocate

Monograph; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity

Work-life balance

Health, dental, and vision insurance

5 weeks of paid vacation

Paid co-working space

Regular team events

Job summary

Monograph is seeking a Product Support Specialist to enhance customer engagement by troubleshooting issues and managing feedback. You will perform onboarding, resolve inquiries, and collaborate with our engineering team to improve product experiences.

This fully remote position requires excellent communication and a passion for technology, offering competitive salary, equity, and five weeks of paid vacation.

Qualifications

• Passion about technology, quality, and Linear’s mission.
• Ability to adapt communication for technical and non-technical users.
• Experience troubleshooting APIs and integration setups.

Responsibilities

• Support customers in onboarding and account setup.
• Investigate and resolve customer issues through various channels.
• Partner with engineering to document and reproduce bugs.
• Surface trends from customer feedback for product insight.
• Lead strategic projects to enhance support and operations.

Skills

Excellent communication skills

Customer service experience

Technical troubleshooting

Familiarity with SQL

Familiarity with Javascript

Curiosity to learn

Tools

GitHub

APIs

Job description

Monograph is seeking a Product Support Specialist to enhance customer engagement by troubleshooting issues and managing feedback. You will perform onboarding, resolve inquiries, and collaborate with our engineering team to improve product experiences.

This fully remote position requires excellent communication and a passion for technology, offering competitive salary, equity, and five weeks of paid vacation.