Remote Product Applications Specialist - Training & Support

Haemonetics Corp; Columbus (OH); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Health benefits

Tuition reimbursement

Employee stock purchase plan

Job summary

Haemonetics Corp is seeking a technical support professional to manage customer inquiries across the North America product portfolio, addressing technical, quality and regulatory questions, and assisting with product implementations and onboarding.

You will deliver technical education and training to internal and external customers, collaborating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to ensure high product adoption and customer satisfaction.

Qualifications

• 1–2 years of technical experience with medical devices or clinical plasma collection.
• Remote-based with travel up to 50% domestically.
• Bachelor's degree in a technical discipline required or preferred.
• Strong presentation and communication skills; able to work in cross-functional teams.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results.
• Provide training to internal and external customers as needed in partnership with senior team members.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.

Skills

Presentation skills

Communication

Cross-functional teamwork

Education

Bachelor's degree in biomedical engineering or related technical field

Job description

Haemonetics Corp is seeking a technical support professional to manage customer inquiries across the North America product portfolio, addressing technical, quality and regulatory questions, and assisting with product implementations and onboarding.

You will deliver technical education and training to internal and external customers, collaborating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to ensure high product adoption and customer satisfaction.