Remote Product Applications Specialist

Haemonetics Corp; Burlington (VT); Remote; USD 68,000 - 116,000; Full time

Job summary

Haemonetics is seeking a technical support specialist to assist customers within an assigned territory, addressing product, quality, and regulatory questions. You will collaborate with Quality, Regulatory, R&D, Manufacturing, and North America Marketing teams to address customer needs and support product adoption.

You will also participate in education and training programs for customers and internal staff, plus support sales and marketing initiatives to promote product utilization and business

Qualifications

• 1-2 years working experience with medical devices or clinical plasma collection experience
• Experience in customer product integration and training desired
• Remote based with ability to travel domestically 50% of the time
• Bachelor's Degree in biomedical, electrical, computer engineering or other technical discipline preferred

Responsibilities

• Provide technical support for customers within assigned territory addressing product, quality, and application inquiries
• Assist with development or delivery of technical education and product training programs
• Provide training to internal and external customers as needed
• Communicate success and best practices to Product Applications, Marketing, and Sales teams
• Maintain and expand knowledge of Haemonetics product portfolio and competitors
• Support sales and marketing initiatives to promote product utilization and business growth
• Provide technical representation during customer meetings, conferences, and seminars
• Assist in customer onboarding and product deployments with cross-functional partners
• Act as liaison between customers and internal teams for feedback and opportunities

Skills

Technical support

Customer training

Cross-functional collaboration

Medical devices knowledge

Education

Bachelor's Degree in a technical field

Job description

Haemonetics is seeking a technical support specialist to assist customers within an assigned territory, addressing product, quality, and regulatory questions. You will collaborate with Quality, Regulatory, R&D, Manufacturing, and North America Marketing teams to address customer needs and support product adoption.

You will also participate in education and training programs for customers and internal staff, plus support sales and marketing initiatives to promote product utilization and business