Remote Product Applications Specialist: Training & Support

Haemonetics Corp; Charleston (WV); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with employer match

Health and welfare benefits

Paid time off

Job summary

Haemonetics Corp in the United States seeks a technical support professional to assist customers within an assigned territory. You will address product, quality, and regulatory questions and support new product implementations and training.

You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to optimize product adoption and customer satisfaction while traveling domestically up to 50% as needed.

Qualifications

• 1–2 years experience with technical support in medical devices or clinical plasma collection.
• Experience delivering product training and customer education.
• Strong presentation and cross‑functional collaboration skills.

Responsibilities

• Provide technical support for customers within the assigned territory for product, quality, and regulatory inquiries.
• Develop and deliver technical education and product training programs to ensure high standards.
• Train internal and external customers and support product implementations and onboarding.
• Communicate feedback and best practices to Product, Marketing, and Sales teams.

Skills

Technical support

Medical devices

Customer training

Presentation skills

Travel willing

Education

Bachelor's degree in biomedical engineering / electrical / computer engineering or technical discipline

Job description

Haemonetics Corp in the United States seeks a technical support professional to assist customers within an assigned territory. You will address product, quality, and regulatory questions and support new product implementations and training.

You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to optimize product adoption and customer satisfaction while traveling domestically up to 50% as needed.