Remote Technical Product Applications Specialist

Haemonetics Corp; Miami (FL); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Flexible time off

Paid holidays and vacation

Health and welfare benefits

Disability insurance

Job summary

Haemonetics Corp is seeking a technically skilled professional to provide support for customers in North America. The role focuses on product-related technical questions, quality compliance, and regulatory considerations while coordinating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams.

The position involves delivering training, assisting with product implementations, and supporting customer onboarding to ensure optimal product adoption and satisfaction.

Qualifications

• Experience providing technical support for medical devices or clinical settings.
• Ability to develop and deliver technical education and product training programs.
• Strong presentation and communication skills for diverse audiences.
• Ability to work with Quality, Regulatory, R&D, Manufacturing, and Marketing teams.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries.
• Assist with development or delivery of technical education and product training programs to ensure high training standards.
• Provide training to internal and external customers as needed.
• Communicate best practices and techniques to Product Applications, Marketing, and Sales teams.
• Maintain knowledge of Haemonetics' product portfolio and competitive products.
• Support sales and marketing initiatives to promote product utilization and business objectives.
• Provide technical representation during customer presentations, meetings, and events.
• Assist in providing technical, quality, and regulatory support for the portfolio within the territory.
• Support product implementations and customer onboarding with senior team members.

Skills

Technical support

Customer training

Presentation skills

Cross-functional collaboration

Troubleshooting

Education

Bachelor's degree in biomedical engineering

Electrical engineering

Computer engineering

Job description

Haemonetics Corp is seeking a technically skilled professional to provide support for customers in North America. The role focuses on product-related technical questions, quality compliance, and regulatory considerations while coordinating with Quality, Regulatory, R&D, Manufacturing, and Marketing teams.

The position involves delivering training, assisting with product implementations, and supporting customer onboarding to ensure optimal product adoption and satisfaction.