Remote Product Applications Specialist

Haemonetics; Florida; Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Vacation time

Paid sick time

Holidays

Parental leave

Disability insurance

Tuition reimbursement

Health benefits

Job summary

Haemonetics in the United States is seeking a technical support professional responsible for assisting customers within an assigned territory, addressing product, quality, and regulatory questions, and supporting product adoption across North America. The role works with Quality, Regulatory, R&D, Manufacturing, NA Marketing teams to ensure customer satisfaction and drive business growth.

Responsibilities include providing customer technical support and training, delivering education programs,

Qualifications

• 1 to 2 years working experience with technical experience with medical devices, or clinical experience with plasma collection.
• Experience in customer product integration and training desired.
• Remote based with ability to travel domestically 50% of the time.
• Bachelor's Degree Required, degree in biomedical engineering, electrical engineering, computer engineering or other technical discipline desired.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities

Skills

Technical support

Customer training

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in biomedical engineering

Tools

CRM systems

Job description

Haemonetics in the United States is seeking a technical support professional responsible for assisting customers within an assigned territory, addressing product, quality, and regulatory questions, and supporting product adoption across North America. The role works with Quality, Regulatory, R&D, Manufacturing, NA Marketing teams to ensure customer satisfaction and drive business growth.

Responsibilities include providing customer technical support and training, delivering education programs,