Remote Product Applications Specialist

Haemonetics Corp; Atlanta (GA); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Paid vacation

Health and welfare benefits

Tuition reimbursement

Job summary

Haemonetics in Atlanta, GA is seeking a Technical Support professional to provide product, quality, and regulatory assistance to customers in North America. You will work with cross-functional teams to address inquiries, support product adoption, and contribute to customer satisfaction and growth.

The role involves remote-based work with domestic travel up to 50%, training internal and external customers, and delivering technical education for consistent product results.

Qualifications

• 1–2 years of experience with medical devices or clinical plasma collection.
• Experience in customer product integration and training is desired.
• Remote-based with ability to travel domestically 50% of the time.
• Bachelor's degree in a technical discipline is required or desired.
• Strong presentation, communication, and teamwork skills.
• Ability to troubleshoot product, application, and customer issues.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application inquiries.
• Develop or deliver technical education and product training programs to ensure high training standards.
• Offer training to internal and external customers as needed.
• Share best practices and techniques with Product Applications, Marketing, and Sales teams.
• Maintain and expand knowledge of Haemonetics product portfolio and competitors.
• Support sales and marketing initiatives to promote product utilization and business objectives.
• Provide technical representation during customer presentations, meetings, and conferences.
• Assist in providing technical, quality, and regulatory support for the portfolio within the territory.
• Support product implementations and onboarding activities with senior team members.
• Communicate customer feedback and product opportunities to internal teams.

Skills

Technical support

Presentation skills

Communication skills

Travel readiness

Cross-functional collaboration

Medical devices knowledge

Education

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Electrical Engineering

Job description

Haemonetics in Atlanta, GA is seeking a Technical Support professional to provide product, quality, and regulatory assistance to customers in North America. You will work with cross-functional teams to address inquiries, support product adoption, and contribute to customer satisfaction and growth.

The role involves remote-based work with domestic travel up to 50%, training internal and external customers, and delivering technical education for consistent product results.