Remote Product Applications Specialist

Haemonetics Corp; Sioux Falls (SD); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Paid holidays

Job summary

Haemonetics is seeking a technical support specialist to provide product, quality, and regulatory assistance for the North America portfolio. The role collaborates with Quality, Regulatory, R&D, Manufacturing, and Marketing to address customer needs, support product adoption, and drive business growth across the territory.

Remote-based with about 50% travel, the candidate will deliver technical education, trainings, and participate in customer onboarding, ensuring consistent application of

Qualifications

• 1 to 2 years working experience with technical experience with medical devices, or clinical experience with plasma collection
• Experience in customer product integration and training desired
• Remote based with ability to travel domestically 50% of the time
• Bachelor's Degree Required, degree in biomedical engineering, electrical engineering, computer engineering or other technical discipline desired
• People person with excellent presentation and communication skills required
• Ability to troubleshoot product, application, and customer issues.
• Ability to work effectively within cross-functional teams.
• Strong organizational and time-management skills.
• Attention to detail and follow-through.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities

Skills

Medical devices

Customer training

Technical support

Education

Bachelor's Degree in technical field

Job description

Haemonetics is seeking a technical support specialist to provide product, quality, and regulatory assistance for the North America portfolio. The role collaborates with Quality, Regulatory, R&D, Manufacturing, and Marketing to address customer needs, support product adoption, and drive business growth across the territory.

Remote-based with about 50% travel, the candidate will deliver technical education, trainings, and participate in customer onboarding, ensuring consistent application of