Remote Process Improvement & Transformation Consultant

Eis group usa; Fresno (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Eis Group USA is seeking a seasoned Process Consultant for a full-time contract to drive process improvements across business and operational teams in Fresno, CA. You will assess current processes, identify gaps, and design streamlined solutions to enhance efficiency, service quality, and organizational performance.

The role requires structured process analysis, strong stakeholder engagement, and the ability to translate complex challenges into practical recommendations.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, Management, or related field preferred.
• 3+ years of process consulting, business process analysis, operations, or process improvement experience preferred.
• Strong knowledge of process mapping, requirements analysis, workflow documentation, and continuous improvement techniques.
• Ability to analyze operational data and develop practical business recommendations.

Responsibilities

• Evaluate operations and workflows to align with organizational goals.
• Review procedures, policies, systems, and practices for improvement.
• Interview stakeholders and gather requirements.
• Create process maps, requirements, and supporting documents.
• Design future-state processes to boost productivity, quality, and service delivery.
• Facilitate improvement meetings with stakeholders and subject-matter experts.
• Develop implementation plans and monitor performance post-implementation.
• Establish metrics to measure impact of improvements.

Skills

Process mapping

Stakeholder mgmt

Root-cause analysis

Data analysis

Communication skills

Project management

Education

Bachelor's degree in a relevant field

Tools

Excel

PowerPoint

Visio

ERP/CRM systems

Job description

Eis Group USA is seeking a seasoned Process Consultant for a full-time contract to drive process improvements across business and operational teams in Fresno, CA. You will assess current processes, identify gaps, and design streamlined solutions to enhance efficiency, service quality, and organizational performance.

The role requires structured process analysis, strong stakeholder engagement, and the ability to translate complex challenges into practical recommendations.