Remote Process Improvement Consultant

Eis group usa; Arlington (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Eis Group USA is seeking an experienced Process Consultant for a full-time contract to evaluate and optimize business processes across operations. You will collaborate with stakeholders to map processes, analyze data, and design future-state workflows that improve productivity and service quality.

The role emphasizes structured process analysis, documentation, and implementation support, with opportunities to lead process-improvement initiatives and mentor teams.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, Management, or a related field preferred.
• 3+ years of experience in process consulting, business process analysis, operations, business transformation, or process improvement.
• Demonstrated experience evaluating and redesigning business processes and operational workflows.
• Strong knowledge of process mapping, requirements analysis, workflow documentation, and continuous improvement techniques.
• Ability to analyze operational data and use findings to develop practical business recommendations.
• Strong understanding of root-cause analysis, process controls, performance measurement, and operational efficiency.
• Excellent communication and presentation skills with the ability to explain complex processes to both technical and non-technical audiences.
• Strong stakeholder management skills and the ability to build effective relationships across departments.
• Experience facilitating meetings, workshops, process reviews, and requirements-gathering sessions.
• Strong project organization and time-management skills with the ability to manage multiple assignments.
• Proficiency with Microsoft Excel, PowerPoint, Word, Visio, or comparable business and process-mapping applications.
• Familiarity with Lean, Six Sigma, Business Process Management, Agile, or other process improvement frameworks is beneficial.
• Experience with ERP, CRM, workflow automation, business intelligence, or enterprise technology platforms is a plus.
• Professional certification in Lean Six Sigma, BPM, CBAP, PMP, or a related discipline is preferred.

Responsibilities

• Evaluate business operations and workflows to determine how effectively processes support organizational goals.
• Conduct detailed reviews of existing procedures, policies, systems, and operational practices.
• Gather information from stakeholders through interviews, workshops, observations, surveys, and requirements sessions.
• Develop detailed assessments of current processes and identify opportunities for simplification, standardization, and improvement.
• Design future-state processes that improve productivity, service delivery, quality, and operational control.
• Create process maps, workflow diagrams, business requirements, procedure documents, and supporting materials.
• Identify process duplication, manual activities, delays, control weaknesses, and other operational inefficiencies.
• Conduct root-cause analysis and develop recommendations to address recurring process and performance issues.
• Work with business and technology teams to evaluate opportunities for process automation and digital transformation.
• Assist in defining functional requirements for workflow, automation, and business-system enhancements.
• Facilitate process improvement meetings and workshops with business owners, managers, and subject-matter experts.
• Develop implementation plans and support teams during the transition to redesigned processes.
• Establish process metrics and performance indicators to monitor the effectiveness of improvement initiatives.
• Review performance data and operational reports to identify trends, risks, and additional improvement opportunities.
• Develop business cases and cost-benefit assessments for proposed process changes.
• Support the development and maintenance of policies, procedures, operating models, and process standards.
• Coordinate with project teams to ensure process requirements are incorporated into new systems and initiatives.
• Assist with user acceptance activities, process testing, training materials, and implementation readiness.
• Monitor newly implemented processes and recommend adjustments based on business feedback and performance results.
• Maintain accurate documentation of process changes, decisions, requirements, and improvement activities.
• Ensure process recommendations align with organizational policies, governance requirements, controls, and applicable standards.

Skills

Process mapping

Requirements analysis

Root-cause analysis

Stakeholder management

Project management

Lean Six Sigma

ERP/CRM knowledge

Data analysis

Communication skills

Education

Bachelor's degree in related field

Tools

Visio

Excel

PowerPoint

Word

Job description

Eis Group USA is seeking an experienced Process Consultant for a full-time contract to evaluate and optimize business processes across operations. You will collaborate with stakeholders to map processes, analyze data, and design future-state workflows that improve productivity and service quality.

The role emphasizes structured process analysis, documentation, and implementation support, with opportunities to lead process-improvement initiatives and mentor teams.