Remote Process Improvement Consultant

Eis group usa; Anaheim (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote or Hybrid work arrangement

Professional development opportunities

Job summary

Eis group usa seeks an experienced Process Consultant to evaluate operations, map processes, and design future-state workflows that boost productivity, service quality, and operational control. You will analyze current procedures, collaborate with business and technology teams, and craft practical recommendations for improvements across the enterprise.

This full-time contract role emphasizes strong stakeholder engagement, documentation, and the ability to drive change from assessment through

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, Management, or a related field preferred.
• 3+ years of experience in process consulting, business process analysis, operations, business transformation, or process improvement.
• Demonstrated experience evaluating and redesigning business processes and operational workflows.
• Strong knowledge of process mapping, requirements analysis, workflow documentation, and continuous improvement techniques.
• Ability to analyze operational data and use findings to develop practical business recommendations.
• Strong understanding of root-cause analysis, process controls, performance measurement, and operational efficiency.
• Excellent communication and presentation skills with the ability to explain complex processes to both technical and non-technical audiences.
• Strong stakeholder management skills and the ability to build effective relationships across departments.

Responsibilities

• Evaluate business operations and workflows to determine how effectively processes support organizational goals.
• Conduct detailed reviews of existing procedures, policies, systems, and operational practices.
• Gather information from stakeholders through interviews, workshops, observations, surveys, and requirements sessions.
• Develop detailed assessments of current processes and identify opportunities for simplification, standardization, and improvement.
• Design future-state processes that improve productivity, service delivery, quality, and operational control.
• Create process maps, workflow diagrams, business requirements, procedure documents, and supporting materials.
• Identify process duplication, manual activities, delays, control weaknesses, and other operational inefficiencies.
• Conduct root-cause analysis and develop recommendations to address recurring process and performance issues.
• Work with business and technology teams to evaluate opportunities for process automation and digital transformation.
• Assist in defining functional requirements for workflow, automation, and business-system enhancements.
• Facilitate process improvement meetings and workshops with business owners, managers, and subject-matter experts.
• Develop implementation plans and support teams during the transition to redesigned processes.
• Establish process metrics and performance indicators to monitor the effectiveness of improvement initiatives.
• Review performance data and operational reports to identify trends, risks, and additional improvement opportunities.
• Develop business cases and cost-benefit assessments for proposed process changes.
• Support the development and maintenance of policies, procedures, operating models, and process standards.
• Coordinate with project teams to ensure process requirements are incorporated into new systems and initiatives.
• Assist with user acceptance activities, process testing, training materials, and implementation readiness.
• Monitor newly implemented processes and recommend adjustments based on business feedback and performance results.
• Maintain accurate documentation of process changes, decisions, requirements, and improvement activities.
• Ensure process recommendations align with organizational policies, governance requirements, controls, and applicable standards.

Skills

Process mapping

Requirements analysis

Root-cause analysis

Stakeholder management

Analytical thinking

Documentation

Project organization

Time management

Communication skills

Education

Bachelor's degree in Business Administration/Operations Management/Industrial Engineering/Information Systems/Management

Tools

Excel

PowerPoint

Visio

ERP/CRM platforms

Job description

Eis group usa seeks an experienced Process Consultant to evaluate operations, map processes, and design future-state workflows that boost productivity, service quality, and operational control. You will analyze current procedures, collaborate with business and technology teams, and craft practical recommendations for improvements across the enterprise.

This full-time contract role emphasizes strong stakeholder engagement, documentation, and the ability to drive change from assessment through