Remote Process Improvement Consultant

Eis group usa; Cleveland (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development opportunities

Remote or hybrid work options

Job summary

Eis Group USA is seeking an experienced Process Consultant for a full-time contract role to evaluate and streamline business processes. You will map workflows, gather requirements, and design future-state solutions aimed at boosting productivity, service quality, and operational control.

You will work closely with business and technology teams, facilitate workshops, and develop implementation plans while monitoring outcomes and driving continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Systems, Management, or related field preferred.
• 3+ years of experience in process consulting, business process analysis, operations, business transformation, or process improvement.
• Demonstrated experience evaluating and redesigning business processes and operational workflows.
• Strong knowledge of process mapping, requirements analysis, workflow documentation, and continuous improvement techniques.
• Excellent communication and presentation skills with the ability to explain complex processes to both technical and non-technical audiences.
• Strong project organization and time-management skills with the ability to manage multiple assignments.

Responsibilities

• Evaluate business operations and workflows to determine how effectively processes support organizational goals.
• Conduct detailed reviews of existing procedures, policies, systems, and operational practices.
• Gather information from stakeholders through interviews, workshops, observations, surveys, and requirements sessions.
• Develop detailed assessments of current processes and identify opportunities for simplification, standardization, and improvement.
• Design future-state processes that improve productivity, service delivery, quality, and operational control.
• Create process maps, workflow diagrams, business requirements, procedure documents, and supporting materials.
• Identify process duplication, manual activities, delays, control weaknesses, and other operational inefficiencies.
• Conduct root-cause analysis and develop recommendations to address recurring process and performance issues.
• Work with business and technology teams to evaluate opportunities for process automation and digital transformation.
• Assist in defining functional requirements for workflow, automation, and business-system enhancements.
• Facilitate process improvement meetings and workshops with business owners, managers, and subject-matter experts.
• Develop implementation plans and support teams during the transition to redesigned processes.
• Establish process metrics and performance indicators to monitor the effectiveness of improvement initiatives.
• Review performance data and operational reports to identify trends, risks, and additional improvement opportunities.
• Develop business cases and cost-benefit assessments for proposed process changes.
• Support the development and maintenance of policies, procedures, operating models, and process standards.
• Coordinate with project teams to ensure process requirements are incorporated into new systems and initiatives.
• Assist with user acceptance activities, process testing, training materials, and implementation readiness.
• Monitor newly implemented processes and recommend adjustments based on business feedback and performance results.
• Maintain accurate documentation of process changes, decisions, requirements, and improvement activities.
• Ensure process recommendations align with organizational policies, governance requirements, controls, and applicable standards.

Skills

Process improvement

Stakeholder management

Analytical thinking

Communication

Documentation

Education

Bachelor's degree

Operations/Business field

Tools

Excel

PowerPoint

Visio

Job description

Eis Group USA is seeking an experienced Process Consultant for a full-time contract role to evaluate and streamline business processes. You will map workflows, gather requirements, and design future-state solutions aimed at boosting productivity, service quality, and operational control.

You will work closely with business and technology teams, facilitate workshops, and develop implementation plans while monitoring outcomes and driving continuous improvement.