Remote Principal SRE - Global-Scale AI Ops

Bazeta; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking a Principal Software Engineer, Site Reliability for the Agentforce Ops team. You will own the reliability roadmap, lead technical direction, mentor senior engineers, and evolve automated environments for scalable, enterprise-grade resilience.

Focus on AI/ML infrastructure, GPU resources, observability hardening, and cross-service performance. Remote-friendly US-wide role with strong Kubernetes and cloud expertise.

Qualifications

• 9+ years in site reliability, production engineering, or backend engineering.

Responsibilities

• Own the reliability roadmap for major product areas and transition to highly available, global-scale solutions.

Skills

Go

TypeScript

Python

Kubernetes

Terraform/OpenTofu

AWS/GCP/Azure

SLO monitoring

Distributed systems

AI tooling integration

SQL optimization

Observability

Education

MS in Computer Science

Tools

PostgreSQL

Temporal

Istio

Elasticsearch/Typesense

Prometheus/Grafana

PagerDuty

Job description

Salesforce is seeking a Principal Software Engineer, Site Reliability for the Agentforce Ops team. You will own the reliability roadmap, lead technical direction, mentor senior engineers, and evolve automated environments for scalable, enterprise-grade resilience.

Focus on AI/ML infrastructure, GPU resources, observability hardening, and cross-service performance. Remote-friendly US-wide role with strong Kubernetes and cloud expertise.