Principal SRE — AI Ops & Global Scale

Salesforce, Inc.; San Francisco (CA); Hybrid; USD 197,000 - 314,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Production Support Engineer to drive reliability, scalability, and AI/ML infrastructure. You will own the reliability roadmap, lead technical direction, and mentor engineers.

This role emphasizes collaboration, design reviews, and automation to ensure a high-availability, enterprise-grade platform. You will work with Kubernetes, cloud providers, and AI tooling to optimize performance, latency, and data pipelines while maintaining strong cross-team

Qualifications

• 9+ years of experience in SRE, Production Engineering, or Backend Engineering with a heavy focus on operations and scale.
• Strong communication and collaboration skills across senior teams.

Responsibilities

• Own the reliability roadmap for major product areas and scale to global enterprise levels.
• Provide technical leadership and mentor LMTS/SMTS and other engineers.
• Lead automation, observability, and performance improvements to reduce incidents.

Skills

SRE/Prod Eng

Backend Engineering

Kubernetes

Terraform/OpenTofu

AWS/GCP/Azure

Observability

AI/ML Infra

SQL optimization

Education

MS in CS or equivalent

Tools

Temporal

Istio

Prometheus

Grafana

Pagerduty

Elasticsearch

Typesense

Job description

Salesforce, Inc. is seeking a Senior Production Support Engineer to drive reliability, scalability, and AI/ML infrastructure. You will own the reliability roadmap, lead technical direction, and mentor engineers.

This role emphasizes collaboration, design reviews, and automation to ensure a high-availability, enterprise-grade platform. You will work with Kubernetes, cloud providers, and AI tooling to optimize performance, latency, and data pipelines while maintaining strong cross-team