Remote Principal: Relationship & Payments – LatAm/Caribbean

Capital One Group; Jackson (MS); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support Discover Network acceptance in the Caribbean & Central America. You will coordinate with Acquiring and Merchant partners, manage pipelines and monitor performance to drive growth across the region.

In this hands-on role, you will travel up to 30-40% and collaborate with product, marketing and operations teams to optimize partner onboarding, agreements and compliance while

Qualifications

• Minimum 4+ years of client management, sales support or business development in payments/financial services.
• Bachelor’s degree preferred; fluency in English and Spanish is a plus.

Responsibilities

• Serve as primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs
• Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets
• Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation
• Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance
• Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads
• Review routine partner volume metrics, identify operational roadblocks or settlement issues, and elevate performance risks to team leadership
• Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts
• Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
• Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across CP and CNP channels
• Assist partners through onboarding stages for new payment capabilities, product features, and marketing assets
• Ensure all partner onboarding and ongoing activities comply with AML, KYC, and EDD standards
• Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members
• Be innovative, highly organized, and drive business results through others while delivering superior service to partners
• Travel up to 30–40% of the time across the region

Skills

Client management

Sales support

Business development

Payments industry

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support Discover Network acceptance in the Caribbean & Central America. You will coordinate with Acquiring and Merchant partners, manage pipelines and monitor performance to drive growth across the region.

In this hands-on role, you will travel up to 30-40% and collaborate with product, marketing and operations teams to optimize partner onboarding, agreements and compliance while