Remote Principal: Relationship & Partner Growth (Payments)

Capital One Group; Topeka (KS); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day‑to‑day partner operations for the Discover Network in the Caribbean & Central America. You will coordinate with acquiring and payment enablement teams to grow merchant acceptance and manage contracts and performance for regional partners.

The role emphasizes account coordination, pipeline execution, and on-site representation at events.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience in payments/financial services.

Responsibilities

• Serve as the primary operational contact for acquiring and enablement partners; support contract renewal cycles and coordinate with product/marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Execute partner acquisition initiatives and outreach plans to expand Discover Network acquiring acceptance in Caribbean markets.
• Develop territory/prospect plans and engage processor partners for lead generation.
• Track merchant acceptance metrics and provide reports, identifying gaps or issues to optimize processing performance.
• Represent Discover Network at regional events and partner sessions to support brand visibility and capture leads.
• Review partner volume metrics and escalate risks or obstacles to leadership.
• Coordinate contract terms and amendment workflows for new and existing partners.
• Drive acceptance campaigns across core regional merchant verticals (Airlines, Hotels, Restaurants, Retail, Travel operators).
• Identify acquiring partners, ISOs, gateways, and ATM networks in uncovered territories for CP/CNP channels.
• Assist partners through onboarding stages for new payment capabilities and marketing assets.
• Ensure onboarding and ongoing activities comply with AML/KYC/EDD standards.
• Gather local market feedback and merchant trends for senior teams.
• Demonstrate initiative and organization to drive business results while delivering high service levels.
• Travel up to 30–40% of time across the region.

Skills

Account coordination

Partner support

Pipeline management

Relationship management

Good communication

Spanish language

English language

Education

Bachelor’s Degree

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day‑to‑day partner operations for the Discover Network in the Caribbean & Central America. You will coordinate with acquiring and payment enablement teams to grow merchant acceptance and manage contracts and performance for regional partners.

The role emphasizes account coordination, pipeline execution, and on-site representation at events.