Remote Principal: Relationship & Business Growth (Payments)

Capital One Group; Montpelier (VT); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One seeks a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations and growth for Discover Network in the Caribbean & Central America. You will coordinate with Acquiring, Payment Enablement, and Merchants partners to drive adoption of Discover Network tools and programs.

In this hands-on role, you will manage account coordination, pipeline tracking, acceptance monitoring, and on-site representation at regional events.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience within payments, acquiring, or financial services.
• Bachelor’s Degree preferred.
• 5+ years in payment network operations, merchant acquiring or fintech partner management.
• Familiarity with Caribbean and Latin American payments ecosystems.
• Proven experience managing partner deliverables and escalations.
• Fluent in Spanish and English.

Responsibilities

• Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams.
• Execute partner acquisition initiatives and outreach plans to expand Discover Network acquiring acceptance.
• Develop territory/prospect plans and lead generation with processor partners.
• Track merchant acceptance metrics, pull transaction reporting, and highlight gaps to optimize processing.
• Represent Discover Network at regional industry events and follow up on leads.
• Review partner volume metrics and elevate performance risks to leadership.
• Coordinate contract terms and documentation for partner accounts.
• Support campaigns across core regional merchant verticals like Airlines, Hotels, Restaurants, Retail, Travel Operators.
• Research potential acquiring partners, ISOs, gateways, and ATM networks in uncovered territories.

Skills

Fluent in Spanish and English

Client management

Sales support

Business development

Education

Bachelor’s Degree

High School Diploma

Job description

Capital One seeks a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations and growth for Discover Network in the Caribbean & Central America. You will coordinate with Acquiring, Payment Enablement, and Merchants partners to drive adoption of Discover Network tools and programs.

In this hands-on role, you will manage account coordination, pipeline tracking, acceptance monitoring, and on-site representation at regional events.