Remote Principal: Relationship & Business Growth (Payments)

Capital One Group

Honolulu (HI)

Remote

USD 138,000 - 158,000

Full time

5 days ago

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Job summary

Capital One is actively seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team. In this hands-on role, you will coordinate with regional Acquiring, Payment Enablement, and Merchants partners to grow Discover Network acceptance throughout the Caribbean & Central America.

You will lead account coordination, pipeline tracking, merchant monitoring, and operational execution while ensuring AML/KYC compliance.

Qualifications

High School Diploma, GED, or equivalent certification.
At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry

Responsibilities

Serve as the primary operational contact for assigned acquiring and enablement partners.
Support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs.
Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets.
Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation.
Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance.
Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads.
Review routine partner volume metrics, identify operational roadblocks or settlement issues, and elevate performance risks to team leadership.
Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts.
Assist partners through the onboarding stages for new payment capabilities, product features, and marketing assets.
Ensure all partner onboarding and ongoing account activities comply with AML, KYC, and Enhanced Due Diligence standards.
Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members.
Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners.
Willingness and ability to travel up to 30–40% of the time across the region