Remote Principal: Relationship Mgmt & Business Growth (LatAm)

Capital One Group; Lincoln (NE); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations and coordinate with regional Acquiring and Payment Enablement teams. You will drive merchant acceptance, manage pipelines, monitor performance, and represent the network at events across the Caribbean & Central America region.

The role emphasizes account coordination, partner support, and proactive project execution with a focus on AML/KYC

Qualifications

• High School Diploma or equivalent.
• Experience in payments, acquiring, or financial services is preferred.

Responsibilities

• Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets.
• Develop territory/prospect plans and engage processor partners to identify leads and opportunities.
• Track merchant acceptance metrics, pull transaction reporting, and identify gaps or issues to optimize processing performance.
• Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on leads.
• Review partner volume metrics and escalate performance risks to leadership.
• Coordinate contract terms, amendments, and documentation for new and existing partner accounts.
• Drive acceptance campaigns across core regional merchant verticals including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
• Research potential acquiring partners, ISOs, gateways, and ATM networks in underserved territories across CP and CNP channels.
• Assist partners through onboarding stages for new payment capabilities and marketing assets.
• Ensure onboarding activities comply with AML, KYC, and EDD standards.
• Gather local market feedback and competitor activity for leadership briefings.

Skills

Account coordination

Partner management

Sales support

Spanish-English bilingual

Pipeline execution

Education

High School Diploma

Bachelor’s Degree preferred

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations and coordinate with regional Acquiring and Payment Enablement teams. You will drive merchant acceptance, manage pipelines, monitor performance, and represent the network at events across the Caribbean & Central America region.

The role emphasizes account coordination, partner support, and proactive project execution with a focus on AML/KYC