Senior Relationship & Growth Manager (Remote)

Capital One Group; Boise (ID); A distancia; USD 138.000 - 158.000; Jornada completa

Descripción de la vacante

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team in International Markets - Americas. This hands-on, individual contributor role supports day-to-day partner operations and coordinates with Acquiring, Payment Enablement, and Merchants to grow Discover Network acceptance across the Caribbean and Central America.

You will manage account coordination, pipeline tracking, merchant acceptance monitoring, and

Formación

• High School Diploma or GED or equivalent
• At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry
• Bachelor's degree preferred
• 5+ years of experience in payment network operations, merchant acquiring or fintech partner management
• Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics
• Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting
• Fluent in Spanish and English

Responsabilidades

• Serve as primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs
• Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets
• Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation
• Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance
• Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads
• Review routine partner volume metrics, identify operational roadblocks or settlement issues, and elevate performance risks to team leadership
• Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts
• Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
• Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels
• Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets
• Ensure all partner onboarding and ongoing account activities comply with AML, KYC, and EDD standards
• Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members
• Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners
• Willingness to travel up to 30–40% of the time across the region

Conocimientos

Client management

Sales support

Business development

Operational partner management

Payments industry

Partnership management

Relationship building

Account coordination

Vendor coordination

Spanish language

English language

Educación

High School Diploma

Bachelor's degree

Descripción del empleo

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team in International Markets - Americas. This hands-on, individual contributor role supports day-to-day partner operations and coordinates with Acquiring, Payment Enablement, and Merchants to grow Discover Network acceptance across the Caribbean and Central America.

You will manage account coordination, pipeline tracking, merchant acceptance monitoring, and