Presales Solutions Architect - Observability

shi; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

SHI International Corp. is seeking a Presales Solutions Architect - Full Stack Observability to act as the subject matter expert on APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and telemetry pipelines/AIOps.

The role splits time between presales engagements and internal practice development. You will design target-state monitoring architectures, deliver demos and POCs, build reference architectures and collateral,

Qualifications

• Experience designing and delivering observability solutions for complex environments.
• Strong ability to translate technical concepts into business value for executives.
• Proven track record in presales, architecture reviews, and client engagements.
• Proficiency with OpenTelemetry, telemetry pipelines, and SIEM/ITSM integrations.

Responsibilities

• Design and deliver product demonstrations, POCs, and technical presentations focused on full stack observability.
• Lead technical discovery sessions to assess clients' observability maturity and requirements.
• Translate complex concepts (distributed tracing, telemetry cost, SLOs) into business value.
• Design target-state observability architectures covering instrumentation, pipelines, and dashboards.
• Develop internal collateral including reference architectures and vendor evaluations.
• Conduct enablement sessions for engineering and sales teams on observability tech.
• Drive revenue growth by identifying observability opportunities within presales.

Skills

Full stack observability

APM architecture

Presales engagements

OpenTelemetry

SLOs and telemetry cost

Customer presentations

Tools

AIOps platforms

Monitoring platforms

Cloud monitoring

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them.

If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Presales Solutions Architect - Full Stack Observability at SHI International is responsible for being SHI's Subject Matter Expert on all aspects of full stack observability architecture, including application performance monitoring (APM), infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and the telemetry pipelines and AIOps capabilities that unify them.

In this role, you will split your time between presales client engagements and internal practice development. On the presales side, you'll take a consultative approach, leading technical discovery sessions with clients to assess their observability maturity, designing target-state monitoring and telemetry architectures, and delivering compelling demos, POCs, and technical presentations. On the internal side, you'll build reusable collateral such as reference architectures, battle cards, and enablement content; evaluate and qualify new vendor partnerships; and conduct training sessions that keep our engineering and sales teams current on emerging observability technologies, platform capabilities, and best practices.

Your credibility and technical depth will make you a trusted advisor to both SHI's most strategic customers and our internal stakeholders, driving meaningful observability outcomes and revenue growth across the Observability practice.

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Design and deliver product demonstrations, proof-of-concepts (POCs), and technical presentations focused on full stack observability solutions including APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, and network performance monitoring platforms
• Lead technical discovery sessions to assess clients' observability maturity across application, infrastructure, cloud, network, and end-user experience domains, including current tooling sprawl, data volumes, and incident response workflows
• Translate complex observability concepts - such as distributed tracing, cardinality and telemetry cost management, service level objectives (SLOs), and AI-driven event correlation - into business-relevant value propositions for both technical and executive audiences
• Design and present target-state observability architectures covering instrumentation strategy, OpenTelemetry adoption, telemetry pipeline and data tiering design, alerting and SLO frameworks, dashboards, and integration with ITSM, CI/CD, and security operations tooling
• Develop and maintain internal practice collateral including reference architectures, battle cards, competitive analyses, technical briefs, and vendor evaluation frameworks
• Evaluate and qualify new vendor technologies and product capabilities; make recommendations on partner adoption, platform consolidation, and legacy monitoring tool retirement
• Conduct internal enablement sessions for engineering and sales teams on emerging observability technologies, product updates, use cases, and monitoring modernization best practices
• Drive revenue growth within the presales team by identifying new observability opportunities and optimizing service offerings
• Collaborate with SHI stakeholder partner teams to create synergistic observability service solutions that integrate across SHI's broader portfolio
• Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention through product briefings, demonstrations, and knowledge transfer
• Stay current with new observability technologies and industry developments; track evolving approaches such as OpenTelemetry standardization, telemetry pipelines, eBPF-based instrumentation, and AIOps to inform architectural recommendations
• Contribute to practice development by identifying areas for growth, leading innovation initiatives, and creating and maintaining practice standards to ensure high-quality service delivery

Behaviors and Competencies

• Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.
• Communication: Can effectively communicate complex ideas and inf