Remote Premium Guest Concierge - Epic Ascent

Vail Resorts; Carson City (NV); Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training & professional dev.

Health Insurance (seasonal eligibility

Free ski passes for dependents

Job summary

Vail Resorts in the United States is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences and coordinate private lessons from booking through departure. This role emphasizes thoughtful, personalized service and cross‑department collaboration to ensure a seamless mountain itinerary for ski and snowboard school guests.

The Concierge Agent acts as a central resource, engaging with guests and instructors, managing communications, and supporting day‑of logistics with proactive

Qualifications

• 3-5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Demonstrated ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests.
• Ability to anticipate guest needs, manage multiple requests simultaneously, and coordinate across departments.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Epic Service.
• Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Take ownership of the guest experience by resolving escalated or complex issues with sound judgment and empathy, partnering with leadership and cross-functional teams.
• Partner with Product Sales & Services, Ski & Snowboard School, Resort Operators, and leadership teams to ensure seamless execution of guest experiences.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy and continuity of service.
• Monitor daily operations, identify service risks and guest concerns, and escalate issues appropriately.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Enhance the guest experience by recommending products, services, and upgrades that align with guest needs.
• Maintain knowledge of resort products, policies, and operations as a resource for guests and team members.
• Contribute to a safe, organized, high-performing work environment through daily operational support and adherence to policies.
• Demonstrate flexibility and a team-first mindset by supporting evolving business needs.

Skills

Concierge experience

Hospitality

Excellent communication

Multitasking

Remote work

Job description

Vail Resorts in the United States is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences and coordinate private lessons from booking through departure. This role emphasizes thoughtful, personalized service and cross‑department collaboration to ensure a seamless mountain itinerary for ski and snowboard school guests.

The Concierge Agent acts as a central resource, engaging with guests and instructors, managing communications, and supporting day‑of logistics with proactive