Remote Premium Ski Experience Concierge

Vail Resorts; California City (CA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional 개발

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences for ski and snowboard school guests. The role coordinates private lessons, specialty experiences, guest communications, and day-of logistics from booking through departure.

As part of the Epic Ascent Concierge Team, you will partner across departments, manage complex guest needs, and provide proactive solutions in a dynamic environment, reflecting Vail Resorts' commitment to Epic Service and an

Qualifications

• Experience in concierge or hospitality setting.
• Ability to deliver personalized, high-touch service to premium guests.
• Strong verbal and written communication with guests and partners.
• Remote work experience is a plus.

Responsibilities

• Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.
• Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, and escalating issues appropriately.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.
• Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures.
• Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned.

Skills

Concierge service

Guest communications

Operations coordination

Private lesson logistics

POS transactions

Product knowledge

Team collaboration

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences for ski and snowboard school guests. The role coordinates private lessons, specialty experiences, guest communications, and day-of logistics from booking through departure.

As part of the Epic Ascent Concierge Team, you will partner across departments, manage complex guest needs, and provide proactive solutions in a dynamic environment, reflecting Vail Resorts' commitment to Epic Service and an