Remote Epic Ascent Concierge — High-Touch Guest Experience

Vail Resorts; Minneota (MN); Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging

Employee discounts on food

Employee discounts on gear

Mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发?

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to redefine the ski and snowboard private lesson experience. This role delivers elevated guest support from pre-arrival planning to on-mountain assistance, coordinating private lessons, specialty experiences, and day-of logistics for a seamless journey.

As a cornerstone of Epic Ascent, you will build meaningful guest relationships, partner with instructors and departments, and use proactive problem-solving to ensure a personalized,

Qualifications

• 3-5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Demonstrated ability to deliver personalized, high-touch service, building trust with premium guests.
• Remote role; preferred location within a commutable distance to Vail and Beaver Creek.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Vail Resorts' commitment to Epic Service.
• Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Take ownership of the guest experience by resolving escalated or complex issues with sound judgment and empathy while partnering with leadership and cross-functional teams.
• Partner closely with Product Sales & Services, Ski & Snowboard School, Resort Operators, and leadership teams to ensure seamless execution of guest experiences.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.
• Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, escalating issues appropriately.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Enhance the guest experience by recommending products, services, and upgrades that align with guest needs and maximize their resort experience.
• Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.
• Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures.
• Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned.

Skills

Concierge experience

Hospitality service

Guest relations

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to redefine the ski and snowboard private lesson experience. This role delivers elevated guest support from pre-arrival planning to on-mountain assistance, coordinating private lessons, specialty experiences, and day-of logistics for a seamless journey.

As a cornerstone of Epic Ascent, you will build meaningful guest relationships, partner with instructors and departments, and use proactive problem-solving to ensure a personalized,