Remote Epic Ascent Concierge — Premium Guest Experience

Vail Resorts; Pennsylvania; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

MORE employee discounts on lodging, re

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Health Insurance

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, concierge-level support for ski and snowboard school guests from booking through departure. You’ll coordinate private lessons, manage guest communications, and ensure seamless on-mountain experiences.

Join a team that prioritizes Epic Service and a lifelong guest experience. Remote-friendly and full-time seasonal opportunities support a premium, guest-first service model in a dynamic mountain environment.

Qualifications

• Preferred as a concierge or in a hospitality setting.
• Demonstrated ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests.
• Strong verbal and written communication skills with the ability to engage guests, influence partners, and serve as a trusted single point of contact from booking through departure.
• Strong attention to detail and high work standards in support of accurate, flawless delivery.
• Remote role, preferred location within a commutable distance to Vail and Beaver Creek.
• Previous experience working remotely and navigating multiple technology platforms to perform work is preferred.

Responsibilities

• Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.
• Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, and escalating issues appropriately.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.
• Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures.
• Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned.

Skills

Concierge experience

Personalized service

Communication skills

Attention to detail

Remote work experience

Tools

POS systems

Guest management tools

Reservation software

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, concierge-level support for ski and snowboard school guests from booking through departure. You’ll coordinate private lessons, manage guest communications, and ensure seamless on-mountain experiences.

Join a team that prioritizes Epic Service and a lifelong guest experience. Remote-friendly and full-time seasonal opportunities support a premium, guest-first service model in a dynamic mountain environment.