Remote Concierge: Epic Ascent Luxury Guest Experience

Vail Resorts; Minnesota; Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts

401(k) plan

Employee assistance program

Training and development

Health insurance

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences for ski and snowboard school guests. This role coordinates private lessons, specialty experiences, and day-of logistics from booking through departure, acting as a trusted advisor and central resource for guests and staff.

The position supports pre-arrival planning through on-mountain assistance, aligning with Epic Service and an Experience of a Lifetime.

Qualifications

• 3–5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Demonstrated ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests.
• Ability to anticipate guest needs, manage multiple requests simultaneously, and coordinate across departments.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Epic Service.
• Act as the primary contact for ski and snowboard school guests, instructors, and internal support needs with concierge-level service through various channels.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Take ownership of the guest experience by resolving escalated or complex issues with sound judgment and empathy.
• Partner with departments to ensure seamless execution of guest experiences.
• Manage guest records and operational workflows to ensure accuracy and continuity of service.
• Monitor daily operations, identify risks, and escalate issues appropriately.
• Execute accurate point-of-sale transactions including guest profiles, payments, adjustments, exchanges, and order fulfilment.
• Enhance guest experience by recommending products, services, and upgrades.
• Maintain knowledge of resort products, policies, and Ski & Snowboard School operations.
• Contribute to a safe, organized, and high-performing work environment.

Skills

Customer service

Concierge

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated guest experiences for ski and snowboard school guests. This role coordinates private lessons, specialty experiences, and day-of logistics from booking through departure, acting as a trusted advisor and central resource for guests and staff.

The position supports pre-arrival planning through on-mountain assistance, aligning with Epic Service and an Experience of a Lifetime.