Remote Epic Ascent Concierge Luxury Guest Experience

Vail Resorts; Nevada; Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

Ski/mountain perks

Employee discounts

401(k) retirement plan

Employee assistance program

Training and professional development

Health insurance (eligibility after 1,

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, personalized experiences for ski and snowboard guests. This role coordinates private lessons, specialty experiences, and guest communications from booking through departure, ensuring a seamless journey tailored to each guest.

As a concierge-focused professional in Product Sales & Services, you will partner across departments to anticipate guest needs, manage complex requests, and maintain high service standards in a

Qualifications

• 3-5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Demonstrated ability to deliver personalized, high-touch service.
• Ability to anticipate guest needs and coordinate across departments.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Epic Service.
• Coordinate private lessons and specialty product logistics, including booking support and routing.
• Take ownership of the guest experience, resolving escalated issues with sound judgment and empathy.
• Partner with multiple departments to ensure seamless execution of guest experiences.
• Manage guest records and POS transactions with accuracy and efficiency.

Skills

Guest service

Hospitality experience

Communication skills

Multitasking

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, personalized experiences for ski and snowboard guests. This role coordinates private lessons, specialty experiences, and guest communications from booking through departure, ensuring a seamless journey tailored to each guest.

As a concierge-focused professional in Product Sales & Services, you will partner across departments to anticipate guest needs, manage complex requests, and maintain high service standards in a