Remote Mountain Experience Concierge

Vail Resorts; Colorado Springs (CO); Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

Ski passes & employee discounts

401(k) Retirement Plan

Health Insurance (seasonal)

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, personalized guest experiences for ski and snowboard school guests. You will coordinate private lessons, specialty experiences, and day-of logistics, acting as the central point of contact from booking through departure.

The role emphasizes proactive problem-solving, cross-functional collaboration, and exceptional service, with a remote work option and emphasis on premium guest experiences.

Qualifications

• 3-5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Demonstrated ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests.
• Ability to anticipate guest needs, manage multiple requests simultaneously, and seamlessly coordinate across departments to ensure a frictionless experience.
• Strong verbal and written communication skills with the ability to engage guests, influence partners, and serve as a trusted single point of contact from booking through departure.
• Strong attention to detail and high work standards in support of accurate, flawless delivery.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and modeling Vail Resorts' commitment to Epic Service.
• Act as the primary point of contact for ski and snowboard school guests, instructor, and internal support needs, providing concierge-level service and professional communication through phone, email, text, and in-person interactions.
• Coordinate private lesson and specialty product logistics, including booking support, lesson routing, meeting location confirmation, and operational support.
• Take ownership of the guest experience by resolving escalated or complex issues with sound judgment, empathy, and a solution-oriented approach while partnering with leadership and cross-functional teams as needed.
• Partner closely with Product Sales & Services, Ski & Snowboard School, Resort Operators, and leadership teams to ensure seamless execution of guest experiences.
• Manage operational workflows, tracking tools, and guest records to ensure accuracy, accountability, and continuity of service.
• Monitor daily operations and proactively identify service risks, guest concerns, and workflow challenges, and escalating issues appropriately.
• Execute accurate point-of-sale transactions, including guest profile management, payments, adjustments, exchanges, and order fulfillment.
• Enhance the guest experience by recommending products, services, and upgrades that align with guest needs and maximize their resort experience.
• Maintain current knowledge of resort products, policies, and Ski & Snowboard School operations, serving as a resource for guests and team members.
• Contribute to a safe, organized, and high-performing work environment through daily operational support, workspace readiness, and adherence to company policies and procedures.
• Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned.

Skills

Concierge experience

Hospitality

Remote work experience

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, personalized guest experiences for ski and snowboard school guests. You will coordinate private lessons, specialty experiences, and day-of logistics, acting as the central point of contact from booking through departure.

The role emphasizes proactive problem-solving, cross-functional collaboration, and exceptional service, with a remote work option and emphasis on premium guest experiences.