Remote Pre-License Support Specialist

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance seeks a Pre-License Support Specialist in the United States to resolve complex consumer issues and respond to billing questions while adhering to company guidelines. The role requires strong decision-making, 18+ age, and at least 6 months of customer service experience.

Remote work is supported with specific internet requirements and state eligibility. Responsibilities include advising first-level representatives, handling policy changes, and ensuring a positive customer

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders needs by providing recommendations and adjusting as necessary

Skills

Customer service

Communication

Typing speed 25 wpm

Windows OS

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance seeks a Pre-License Support Specialist in the United States to resolve complex consumer issues and respond to billing questions while adhering to company guidelines. The role requires strong decision-making, 18+ age, and at least 6 months of customer service experience.

Remote work is supported with specific internet requirements and state eligibility. Responsibilities include advising first-level representatives, handling policy changes, and ensuring a positive customer