Remote Bilingual Spanish/English Customer Support

Teleperformance USA; Wyoming; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a positive experience. It is ideal for those passionate about service in a fast-paced environment.

Residency restrictions apply to several states including Wyoming. The role emphasizes professional communication, problem-solving, and the potential for remote work with required home-office setup and internet

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound communications with professional excellence.
• Resolve inquiries to ensure a seamless and positive customer experience.
• Manage customer inquiries and maintain a high level of service.
• Escalate interactions when necessary and appropriate.
• Track call related information for auditing and reporting purposes.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Windows OS

Desktop computer systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a positive experience. It is ideal for those passionate about service in a fast-paced environment.

Residency restrictions apply to several states including Wyoming. The role emphasizes professional communication, problem-solving, and the potential for remote work with required home-office setup and internet