Remote Licensed Insurance Specialist — Customer Care

Teleperformance; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Teleperformance is seeking a Licensed Insurance Specialist to be the frontline contact for clients, handling inbound and outbound inquiries with professionalism in a fast‑paced environment. You will use web‑based tools to resolve questions and ensure a seamless customer experience.

This role requires empathy, active listening, and strong communication, with work‑from‑home flexibility and eligibility to support clients across multiple states.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows‑based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
• Appropriately communicate with customers, exercising retention efforts if needed.
• Identify customers who are comparison‑shopping and inquiring about contract terms, assisting the customer with the correct price plan.
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

Skills

Communication

Active listening

Customer service

Problem solving

Organizational skills

Emotional intelligence

Open-mindedness

Critical thinking

Retention strategies

Education

High School Diploma

College degree preferred

Job description

Teleperformance is seeking a Licensed Insurance Specialist to be the frontline contact for clients, handling inbound and outbound inquiries with professionalism in a fast‑paced environment. You will use web‑based tools to resolve questions and ensure a seamless customer experience.

This role requires empathy, active listening, and strong communication, with work‑from‑home flexibility and eligibility to support clients across multiple states.