Remote Postal Clerk for AI QA & Customer Guidance

Zekai; United States; À distance; USD 21 000 - 34 000; Temps partiel

Avantages offerts par ce poste

Remote contract role

Open to applicants worldwide

Résumé du poste

Zekai is seeking Postal Clerks for a 100% remote contractor role. You will evaluate AI responses on postal topics using real-world USPS experience to ensure accuracy and usefulness. No AI background needed; domain knowledge matters and quick start is valued.

You will write rubrics covering mail classes, shipping options, postage, and labels, and provide structured feedback to the project team asynchronously.

Qualifications

• USPS frontline experience (postal clerk, sales & service associate, or retail associate).
• 1+ years helping customers in person at a post office counter.
• Working knowledge of mail classes, shipping options, postage, tracking, and change of address.

Responsabilités

• Review sample postal questions and flag any that don’t sound like what real customers ask.
• Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
• Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Connaissances

USPS frontline experience

Customer service

Mail classes knowledge

Shipping options knowledge

Postage knowledge

Tracking knowledge

Change of address knowledge

Clear writing

Description du poste

Zekai is seeking Postal Clerks for a 100% remote contractor role. You will evaluate AI responses on postal topics using real-world USPS experience to ensure accuracy and usefulness. No AI background needed; domain knowledge matters and quick start is valued.

You will write rubrics covering mail classes, shipping options, postage, and labels, and provide structured feedback to the project team asynchronously.