Postal Clerk

Remotebridge; United States; Remote; USD 28,000 - 34,000; Part time

Job summary

Remotebridge is seeking a Postal Clerk (Contractor) to help evaluate and improve AI systems on postal service topics. Your front-counter experience will help ensure questions resemble real customers and that answers are accurate and useful.

Work is short-term, remote, and requires 15–25 hours per week. You will develop rubrics for mail classes, shipping options, postage, fees, and labels, and evaluate AI outputs against these rubrics with clear feedback to the team.

Qualifications

• USPS frontline experience (postal clerk, sales & service, or retail) is required.
• At least 1 year of in-person customer service at a post office counter.
• Working knowledge of mail classes, shipping options, postage, tracking and change of address.
• Must be US-based and able to start quickly with 15–25 hours/week.
• Strong, clear writing is essential.

Responsibilities

• Review sample postal questions and flag items that don’t sound like real customers.
• Write rubrics defining correct, complete answers on mail classes, shipping options, postage, fees, and labels.
• Cover tracking, missing/damaged mail, change of address, mail forwarding, and international forms in rubrics.
• Evaluate AI-generated answers against rubrics and flag errors or outdated guidance.
• Provide clear, written feedback to the project team, working asynchronously.

Skills

USPS frontline experience

Customer service experience

Clear writing

Mail classes & shipping knowledge

Job description

Role Title: Postal Clerk

Role Type: Contractor

Location: Remote

Time Commitment: 15-25 hours/week, short-term project

Our team is looking for Postal Clerks to help evaluate and improve AI systems on postal service topics. You'll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample postal questions and flag any that don't sound like what real customers ask.
• Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
• Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)
• 1+ years helping customers in person at a post office counter
• Working knowledge of mail classes, shipping options, postage, tracking, and change of address
• US-based
• Able to start quickly and commit 15-25 hours/week
• Clear, precise writing

Not a fit: Mail carrier, mail processing, or private shipping store experience alone

Nice to Have

• Experience with international mail and customs documentation
• Experience handling missing or damaged mail claims
• Experience creating guides, FAQs, or training materials
• Experience helping a diverse range of customers, including rural and non-English-speaking communities