Postal Clerk – Remote

RemoteJobsOne; Houston (TX); Remote; USD 21,000 - 34,000; Part time

Job summary

RemoteJobsOne is seeking USPS-experienced contractors to help evaluate and improve AI systems on postal service topics. You’ll review questions for realism and ensure answers are accurate and useful, drawing on front-counter know-how rather than AI alone.

This short-term project is remote, part-time, and requires 15-25 hours per week with clear, precise writing. Start quickly and apply your mail knowledge of classes, postage, tracking, and change of address to improve guidance for real customers.

Qualifications

• Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)
• 1+ years helping customers in person at a post office counter
• Working knowledge of mail classes, shipping options, postage, tracking, and change of address
• US-based
• Able to start quickly and commit 15-25 hours/week
• Clear, precise writing

Responsibilities

• Review sample postal questions and flag any that don’t sound like what real customers ask.
• Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
• Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Skills

USPS frontline experience

Customer service experience

Strong writing skills

Ability to work 15-25 hours/week

Job description

Pay: $50–$150/hr

Role Type: Contractor

Location: Remote

Time Commitment: 15-25 hours/week, short-term project

the company is looking for Postal Clerks to help evaluate and improve AI systems on postal service topics. You’ll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample postal questions and flag any that don’t sound like what real customers ask.
• Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
• Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)
• 1+ years helping customers in person at a post office counter
• Working knowledge of mail classes, shipping options, postage, tracking, and change of address
• US-based
• Able to start quickly and commit 15-25 hours/week
• Clear, precise writing

Nice to Have

• Experience with international mail and customs documentation
• Experience handling missing or damaged mail claims
• Experience creating guides, FAQs, or training materials
• Experience helping a diverse range of customers, including rural and non-English-speaking communities