Remote Postal Clerk: AI QA & Customer Help (15-25 hrs/wk)

Remotebridge; United States; Remote; USD 28,000 - 34,000; Part time

Job summary

Remotebridge is seeking a Postal Clerk (Contractor) to help evaluate and improve AI systems on postal service topics. Your front-counter experience will help ensure questions resemble real customers and that answers are accurate and useful.

Work is short-term, remote, and requires 15–25 hours per week. You will develop rubrics for mail classes, shipping options, postage, fees, and labels, and evaluate AI outputs against these rubrics with clear feedback to the team.

Qualifications

• USPS frontline experience (postal clerk, sales & service, or retail) is required.
• At least 1 year of in-person customer service at a post office counter.
• Working knowledge of mail classes, shipping options, postage, tracking and change of address.
• Must be US-based and able to start quickly with 15–25 hours/week.
• Strong, clear writing is essential.

Responsibilities

• Review sample postal questions and flag items that don’t sound like real customers.
• Write rubrics defining correct, complete answers on mail classes, shipping options, postage, fees, and labels.
• Cover tracking, missing/damaged mail, change of address, mail forwarding, and international forms in rubrics.
• Evaluate AI-generated answers against rubrics and flag errors or outdated guidance.
• Provide clear, written feedback to the project team, working asynchronously.

Skills

USPS frontline experience

Customer service experience

Clear writing

Mail classes & shipping knowledge

Job description

Remotebridge is seeking a Postal Clerk (Contractor) to help evaluate and improve AI systems on postal service topics. Your front-counter experience will help ensure questions resemble real customers and that answers are accurate and useful.

Work is short-term, remote, and requires 15–25 hours per week. You will develop rubrics for mail classes, shipping options, postage, fees, and labels, and evaluate AI outputs against these rubrics with clear feedback to the team.