Remote Post-Sale Operations Lead

Motorola Solutions; Cleveland (OH); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Job summary

Motorola Solutions seeks a Customer Operations Manager for its Silvus Technologies unit to serve as the primary post-sales operations liaison with key North America customers. You'll manage POs, production schedules, and delivery coordination to align with customers' production roadmaps.

The role requires collaboration with demand planners, tracking orders, and resolving delays while escalating hardware defects or shipping issues as needed. Up to 30% travel nationwide is expected.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years in a post-sales operations, account management, or technical project coordination role.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts.
• Excellent communication skills translating customer needs to internal constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

Responsibilities

• Serve as primary post-sale operational liaison with North America customers, managing day-to-day needs.
• Lead Quarterly Business Reviews (QBRs) to report delivery performance and roadmap alignment.
• Work with demand planners to ingest forecasts and translate into actionable data for manufacturing and supply chain teams.
• Track and manage open purchase orders to ensure on-time delivery, coordinating with manufacturing and logistics.
• Identify and elevate technical integration challenges, manage escalation for defects, shipping issues, or field failures.
• Oversee the Return Merchandise Authorization (RMA) process for replacements and recovery of units.
• Travel up to 30% to Silvus HQ and customers.

Skills

Operations analysis

Schedule coordination

Post-sales operations

Excel proficiency

ERP experience

Education

Bachelor's degree

Tools

Oracle ERP

Job description

Motorola Solutions seeks a Customer Operations Manager for its Silvus Technologies unit to serve as the primary post-sales operations liaison with key North America customers. You'll manage POs, production schedules, and delivery coordination to align with customers' production roadmaps.

The role requires collaboration with demand planners, tracking orders, and resolving delays while escalating hardware defects or shipping issues as needed. Up to 30% travel nationwide is expected.