Remote Planning Specialist: Client Coordination

Velvethorizons; Cedar Rapids (IA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Ongoing training

Team resources

Job summary

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling services in a fully remote role. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

Key responsibilities include communicating with clients, researching options for accommodations and transportation, and coordinating reservations with providers. A detail-oriented, self-motivated, and organized demeanor is essential for success.

Qualifications

• Strong written and verbal communication.
• Ability to work independently in a remote environment.
• Highly organized with attention to detail.
• Ability to manage multiple tasks and deadlines.
• Customer-focused with problem-solving mindset.
• Fluency in English; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support
• Research and present suitable options for accommodations, transportation, and related services
• Prepare structured plans and coordinate scheduling based on client preferences and availability
• Process reservations and confirm service arrangements with third-party providers
• Provide consistent, professional customer support throughout the coordination process
• Maintain awareness of relevant updates, policies, and service offerings
• Collaborate with internal team members to improve workflows and service delivery
• Accurately document client interactions, transactions, and records in company systems

Skills

Communication

Remote work

Organization

Multitasking

Customer-focused

Scheduling platforms

English fluency

Tools

Online tools

Scheduling software

Job description

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling services in a fully remote role. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

Key responsibilities include communicating with clients, researching options for accommodations and transportation, and coordinating reservations with providers. A detail-oriented, self-motivated, and organized demeanor is essential for success.